Privacy Policy

This Privacy Policy explains how JOPPICKS (joppicks.com) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. By using our services, you agree to the practices described in this policy.

Information We Collect

When you interact with JOPPICKS, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address.
• Order Information: Products purchased, payment details (processed securely via third-party providers).
• Account Information: Login credentials, purchase history, saved preferences.
• Technical Data: IP address, browser type, device information, and pages visited.
• Marketing Preferences: Your subscription and communication preferences.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Provide customer service and support.
• Send order updates, promotional offers, and marketing communications (if you have opted in).
• Improve website performance and user experience.
• Prevent fraudulent transactions and comply with legal obligations.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with:

• Service Providers: Payment processors (e.g., PayPal, Visa, Mastercard, Afterpay, Klarna), shipping carriers, IT service providers.
• Marketing Partners: Email marketing services, analytics providers (e.g., Google Analytics).
• Legal Authorities: If required to comply with applicable laws or a valid legal request.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, personalise content, and analyse traffic. For more details, please review our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure payment gateways, and restricted access to sensitive information.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Opt-out of marketing communications at any time.
• Request the deletion of your personal information (subject to legal requirements).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

International Data Transfers

Some of our service providers may store or process data outside your country of residence. We ensure that such transfers comply with applicable privacy laws and maintain adequate protection for your data.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website, with the revised date shown at the top of the page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: cs@joppicks.com