Contact Us

We’re here to help! Whether you have questions about our products, need assistance with your order, or want to learn more about our services, the JOPPICKS team is ready to assist you. We pride ourselves on providing friendly, fast, and reliable customer service for shoppers all across Australia.

Customer Service Hours

Our customer service team is available during the following hours:

• Monday – Friday: 9 AM to 5 PM AEST
• Saturday – Sunday: Closed
• Public Holidays: Closed

How to Reach Us

Email

The fastest way to get in touch with us is via email. We aim to respond to all inquiries within 24 hours on business days. Email: cs@joppicks.com

Contact Form

You can also use the contact form on our website for general inquiries, product questions, or feedback. Simply fill out your details, type your message, and our team will respond as soon as possible.

Order & Shipping Inquiries

If your inquiry is about an existing order, please include the following information to help us assist you faster:

• Your order number
• The email address used for the order
• A brief description of the issue or question

Return & Refund Requests

For returns and refunds, please log in to your JOPPICKS account and submit a return request from the “My Orders” page. Our customer service team will review your request and provide return instructions. If you need help, contact us via email at cs@joppicks.com.

Mailing Address

We are an online store and do not have a physical retail location, but for returns or correspondence, please contact us first to arrange shipping details. Unauthorised returns sent to our warehouse without prior approval may not be processed.