Frequently Asked Questions (FAQ)
Welcome to the official JOPPICKS FAQ page. Here you’ll find answers to the most common questions about our products,
Free Shipping, delivery times, returns, and customer service.
If your question isn’t answered here, please
contact our support team.
Ordering & Payment
How do I place an order on JOPPICKS?
Simply browse our store, select your desired products, add them to your cart, and proceed to checkout. Provide your shipping details, choose a payment method, and confirm your purchase.
What payment methods does JOPPICKS accept?
- Visa, Mastercard, American Express
- PayPal
- AfterPay
- Direct Bank Transfer
Is it safe to use my credit card?
Yes. We use secure payment gateways that comply with
PCI DSS standards. We do not store your credit card details on our servers.
Can I modify or cancel my order?
We can modify or cancel orders if you contact us within 12 hours of purchase via email or live chat. Once your order has entered processing, changes may no longer be possible.
Products & Quality
How does JOPPICKS ensure product quality?
We work with carefully vetted suppliers and continually monitor feedback and return rates to maintain high product standards.
Are all products brand new?
Yes. All products sold on JOPPICKS are brand new unless clearly marked otherwise in the product description.
Where do JOPPICKS products come from?
We source products from both local and international suppliers. The country of origin is displayed on each product page.
What if the product I receive doesn’t match the description?
If your item doesn’t match the description, you’re entitled to a full refund or replacement. Please initiate a return within 30 days of delivery.
Shipping & Delivery
Is shipping free?
Yes. We offer free standard shipping on all orders.
| Shipping Type |
Cost |
Delivery Timeframe |
| Standard Shipping |
FREE |
7–14 business days |
| Express Shipping (JOPPICKS Plus members) |
FREE |
3–5 business days |
How long does delivery take?
Standard delivery takes approximately 7–14 business days. Express delivery for JOPPICKS Plus members takes 3–5 business days.
Do you ship internationally?
Yes, we offer international shipping to selected destinations — please contact us for availability and rates.
How can I track my package?
Once your order has shipped, you will receive a tracking number via email. Tracking details are also available in your JOPPICKS account under “My Orders.”
Returns & Refunds
What is JOPPICKS's return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Faulty or damaged items are eligible for free return and replacement.
How do I return an item?
- Log in to your JOPPICKS account
- Go to “My Orders”
- Select “Return/Refund”
- Follow the instructions to complete your request
Who pays for return shipping?
| Reason |
Shipping Cost Covered By |
| Defective / Damaged / Incorrect item |
JOPPICKS |
| Change of mind |
Customer |
How long do refunds take?
Refunds are processed within 5–10 business days after we receive your returned item. Your bank or payment provider may take an additional 2–10 business days to post the funds to your account.
Contact Us
If you have any further questions, our customer service team is here to help.
