Return and Refund Policy
Straightforward Return and Refund Policy Overview
JOPPICKS offers a simple and hassle-free returns process. You may return most items within 30 days of delivery, depending on the item's condition and the reason for return. Our refund policy varies based on whether the item is faulty, damaged, incorrect, or if you are returning it due to a change of mind.
Free Return Eligibility
Free returns are available in the following cases:
- Faulty or defective items – Products that are damaged or malfunctioning upon arrival.
- Items damaged during shipping – If your item arrives broken or unusable.
- Incorrect item received – If you receive an item different from what you ordered.
For eligible returns, we provide a
prepaid return shipping label or arrange a
courier pickup at no cost to you.
Non-Eligible Items for Free Return
Returns due to change of mind or personal preference do not qualify for free return shipping. The customer is responsible for the return shipping cost in such cases.
Some items cannot be returned, including:
| Non-Returnable Category |
Examples |
| Perishable goods |
Food, flowers, plants |
| Personal items |
Intimate or sanitary products |
| Hazardous materials |
Flammable liquids or gases |
| Gift cards |
All denominations |
| Digital products |
Downloadable software |
| Health items |
Certain health and personal care items |
A receipt or proof of purchase is required for all returns.
Return Cases
1. Returning a Faulty or Damaged Item
- Return shipping is covered by JOPPICKS.
- We will send you a prepaid return shipping label or arrange a courier pickup.
- A refund or replacement will be processed after inspection.
2. Returning an Incorrect Item
- Return shipping is covered by JOPPICKS.
- We will send you a prepaid return shipping label or arrange a courier pickup.
- A refund or replacement will be processed after inspection.
3. Change of Mind Returns
- Return shipping must be paid by the customer.
- The item must be unused, in original condition, and include all packaging.
- A partial refund may apply if the item shows signs of use or damage.
- Original shipping fees (if any) are non-refundable.
How to Initiate a Return
| Step |
Action |
| Step 1 |
Log in to your JOPPICKS account. |
| Step 2 |
Go to "My Orders" and select the item you want to return. |
| Step 3 |
Click "Return/Refund" and follow the instructions. |
| Step 4 |
Select the reason for return. |
| Step 5 |
Choose your preferred refund or replacement option. |
| Step 6 |
Submit your return request. |
After submission, you'll receive an email with return shipping instructions. If eligible, we will send you a
prepaid return shipping label or arrange a
courier pickup.
Refund Process
- If approved, refunds will be processed to your original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
- Check your bank account.
- Contact your credit card company (processing times may vary).
- Contact your bank for further assistance.
If you still haven't received your refund, please email us at
cs@joppicks.com.
Exchanges
Exchanges are only available for defective or damaged items. To request an exchange, email
cs@joppicks.com and we will assist you.
Policy Performance
- 98.7% of return requests processed within the promised timeframe.
- 92% of customers satisfied with our return process.
- 24-hour average response time to return inquiries.
Our procedures follow applicable consumer laws and industry best practices.
Contact Us
If you have any questions about our
Return and Refund Policy, contact us:
Policy Updates
JOPPICKS reserves the right to modify this
Return and Refund Policy at any time. Changes take effect immediately upon posting. We recommend reviewing our policy periodically to stay informed.
