About JoyPicks

Last updated: 5 October 2026

What's changed: this page was rewritten to be clearer and more complete.

At a glance

• JoyPicks is an international online fashion marketplace operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks in Melbourne, Victoria, Australia.
• Today, every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. If a listing is ever sold by an independent seller, that seller will be named on the listing.
• Free delivery to 222 countries and territories we ship to; we do not deliver to mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria or Cuba.
• Orders are usually dispatched within 1-5 business days and usually arrive within 7-20 business days of ordering. Tracking is emailed on dispatch.
• 14-day change-of-mind returns for every customer, in every country we ship to. Faulty, damaged, wrong or not-as-described items are covered at no cost to the buyer.
• Contact us at [email protected] or +61 493 624 208, Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays.

Welcome to JoyPicks. We bring together different stores in one place so you can browse, check out and get support under one set of customer service standards and buyer protections.

HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks operates joypicks.com from Melbourne, Victoria, Australia and is, today, the seller of every product listed on JoyPicks. We handle customer service, orders, delivery issues, returns and refunds. If you need help, email [email protected] or call +61 493 624 208 (within Australia: 0493 624 208) Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays. International callers pay their own call charges. We usually answer emails within one business day.

How does JoyPicks work?

Every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, unless a product listing clearly says it is sold by an independent seller. At present, all products are sold by us.

The stores on JoyPicks each group the range of one of our supply partners, mainly clothing manufacturers and wholesalers in China. When you place an order, the relevant supply partner sends the item directly to you. Even when a supply partner dispatches the item, your contract of sale is with HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks.

• HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks operates the website, runs the checkout, takes payment, provides JoyPicks Buyer Protection and manages support before, during and after the sale.
• Supply partners prepare and dispatch the items you order.
• Independent sellers may be added in future. If a listing is ever sold by an independent seller, that seller will be identified on the listing and will be the seller of record for that listing. Our Buyer Protection still applies.

If JoyPicks ever stops trading, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks remains responsible for orders already placed, refunds and claims.

Where do products ship from?

Most products are dispatched by our supply partners from China. Orders are usually dispatched within 1-5 business days and usually arrive within 7-20 business days of ordering, depending on the destination. Remote locations can take longer, and customs checks, public holidays and peak periods can add time. Delivery estimates are estimates, not guarantees.

• Dispatch
  Usual timing: 1-5 business days after ordering
  Cost: Free
• Delivery
  Usual timing: Usually 7-20 business days after ordering
  Cost: Free
• Tracking
  Usual timing: Emailed when the order is dispatched
  Cost: Included

Delivery is free to every country and territory we ship to, with no minimum spend. If you order from more than one store, your order may arrive in separate parcels because different supply partners may send different items.

We deliver to 222 countries and territories shown in the Ship to list in the site header. We do not deliver to mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria or Cuba.

If your order has not arrived 30 business days after ordering, or by the latest delivery estimate shown, contact us and we will investigate and either send a replacement or give a full refund. If an item is damaged in transit, we offer a replacement or full refund. Full details are in our Shipping Policy and Buyer Protection.

What currencies and taxes apply?

Prices on JoyPicks are shown in the buyer's local currency, EUR or USD, depending on the setting chosen in the Ship to / currency selector in the site header. The amount charged is the amount shown at checkout in that currency. Your card issuer or payment provider may apply its own currency conversion or foreign transaction fees.

• European Union, United Kingdom, Switzerland, Norway, Australia, New Zealand, Singapore, Japan, South Korea, Malaysia, United Arab Emirates, Saudi Arabia, Israel, South Africa, Brazil, Mexico and Chile
  How taxes are handled: Prices include VAT, GST or equivalent sales tax, shown at checkout.
• Canada
  How taxes are handled: Prices exclude tax. Applicable GST/HST is added at checkout according to the province.
• United States and all other countries
  How taxes are handled: We do not charge sales tax or VAT. Your country's customs authority or carrier may charge import duties, taxes or handling fees on delivery, and these are the buyer's responsibility.

If a carrier asks you to pay VAT or GST again on an order where it was included in the price, please contact us at [email protected] before paying.

What payment methods do you accept?

We accept Visa, Mastercard and American Express cards processed by Stripe, Apple Pay and Google Pay on supported devices via Stripe, and PayPal.

We do not offer buy now, pay later or instalment services. This includes Afterpay, Zip, Klarna, Humm, Latitude, PayPal Pay in 4 and PayPal Credit. We also do not accept bank transfer, cash, cheque, cryptocurrency or third-party gift cards.

Payment is taken when you place your order. We never store full card numbers, and Stripe is PCI DSS certified. Refunds are sent back to the original payment method and, once issued, usually appear within 3-10 business days.

More details are on our Payment Methods & Security page.

Can I cancel an order?

Yes. You can cancel an order free of charge until it has been dispatched. Email [email protected] with your order number as soon as possible. After dispatch, the order can no longer be cancelled, but our return rights may still apply.

If a price or product detail is obviously wrong, we may cancel the order before dispatch and refund it in full.

What are your return and refund standards?

All customers, in every country we ship to, may return an item within 14 days of receiving it without giving a reason. To do this, email us within that 14-day period, then send the item back within 14 days of telling us. Returned items must be unused, with tags and original packaging. The buyer pays the return postage for change-of-mind returns to the return address we provide, which may be overseas.

We refund the item price, and any delivery charge we collected on the order if applicable. Delivery is currently free. Refunds are made to the original payment method, in the currency paid, within 14 days of receiving the returned item or proof of postage. We may reduce the refund if the item has been used beyond what is needed to check it.

Some items cannot be returned for change of mind: underwear, swimwear and lingerie whose hygiene seal has been removed after delivery, pierced earrings, and items made to the buyer's specification.

Faulty, damaged, wrong or not-as-described items are always covered at no cost to the buyer. We will provide a suitable remedy, such as a repair, replacement or refund, and we either pay the return cost or tell you not to return the item.

For full details, including the model withdrawal form for eligible customers in Europe, see our Returns & Refunds Policy.

What consumer rights apply in addition to your policies?

Our policies sit alongside your statutory consumer rights and do not limit them.

• For EU, EEA, UK, Swiss and Norwegian consumers, the 14-day return period above is also the statutory right of withdrawal where applicable.
• For EU consumers, the 2-year legal guarantee of conformity continues to apply.
• For UK consumers, rights under the Consumer Rights Act 2015 continue to apply.
• For Australian consumers, rights under the Australian Consumer Law continue to apply.
• For New Zealand consumers, rights under the Consumer Guarantees Act continue to apply.

What do you stand for?

Clear information

We aim to give clear information about who the seller is, what you are buying, what it costs, how it is delivered and what to do if something goes wrong. You can read more on our Terms of Service, Shipping Policy and Returns & Refunds Policy.

Safe shopping

Payments are processed securely through Stripe or PayPal. We do not store full card numbers.

Protection when things go wrong

If an order does not arrive, arrives damaged, is faulty, is wrong or is not as described, contact us at [email protected] with your order number. We will investigate and arrange an appropriate remedy under our Buyer Protection and Returns & Refunds Policy.

Safe and compliant products

Products listed on JoyPicks must comply with applicable laws, including product safety laws, standards, bans and recall requirements. We do not allow counterfeit, recalled or unsafe products. Read our Prohibited & Restricted Items and Product Safety & Recalls policies.

Honest reviews

Reviews should reflect genuine customer experiences. We do not allow fake, paid or incentivised reviews, and we do not edit reviews to change their meaning. See our Reviews & Community Guidelines.

How do you use personal information?

HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is the data controller for personal information collected through joypicks.com. We comply with applicable privacy laws, including the Australian Privacy Act, the EU GDPR and UK GDPR, and relevant US state privacy laws such as the CCPA/CPRA.

Depending on where you are, this includes rights such as access, rectification, erasure, restriction, portability, objection and the right to complain to a supervisory authority, as well as rights to know, delete and correct personal information under applicable US state law. Our legal bases include performing our contract with you, complying with legal obligations, our legitimate interests, and consent for marketing and non-essential cookies where required. We do not sell personal information or share it for cross-context behavioural advertising in a way that requires an opt-out.

To process and fulfil your order, we share the information needed to complete the delivery, including your name, delivery address, phone number and order details, with the supply partner sending the item, mainly in China. Our service providers also include Stripe, PayPal, our hosting and email providers in Australia, Cloudflare and Google for analytics and advertising, with consent where required for non-essential cookies and similar technologies. Where laws require it, international transfers are protected by appropriate safeguards such as standard contractual clauses.

You can read more in our Privacy Policy and Cookie Policy.

What languages is JoyPicks available in?

JoyPicks is available in 33 languages. If a translation of a policy differs from the English version, the English version applies to the extent the law allows.

Want to sell on JoyPicks?

We welcome businesses that can meet our standards for product compliance, customer service and fulfilment. To learn more, visit Sell on JoyPicks and Seller Terms.

How can I contact HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks?

If you have a question about an order, return, refund, privacy issue, intellectual property concern or selling on JoyPicks, please contact HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks at [email protected]. Using a clear subject line helps us route your message quickly.

You can also call +61 493 624 208 (within Australia: 0493 624 208) Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays. International callers pay their own call charges.

You can also visit our Help Centre or Contact Us page.

Useful pages: Shipping Policy, Returns & Refunds Policy, Buyer Protection, Payment Methods & Security, Terms of Service, Privacy Policy and Intellectual Property Policy.

What law governs this site?

These pages and your use of JoyPicks are governed by the law of Victoria, Australia, without taking away the mandatory consumer protections of your own country.