Marketplace Seller Agreement

Last updated: 5 October 2026

This page summarises the key terms for businesses that want to sell on JoyPicks, the international online fashion marketplace operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks in Melbourne, Victoria, Australia. It applies to each business seller, supplier or brand approved to sell on JoyPicks ("you"). The full Marketplace Seller Agreement is provided during onboarding and governs if anything on this summary page differs from it. By listing on JoyPicks, you agree to the full agreement and the policies linked below.

Today, all products on JoyPicks are sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. If we open a listing or store to an independent seller in future, that listing will identify the independent seller as the seller of record. This page explains the terms that apply in that case, and also applies during onboarding and approval discussions with prospective sellers.

HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks can be contacted at [email protected]. Emails are usually answered within one business day. General information about us is on our About Us and Contact Us pages.

At a glance

Today all products on JoyPicks are sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks; if independent sellers are enabled in future, the listing will name the seller of record.
Independent sellers must comply with product, consumer, privacy, tax, customs and intellectual property laws in every country they sell to.
Buyer-facing shipping on JoyPicks is free to every country and territory we ship to, with orders usually dispatched in 1-5 business days and usually arriving within 7-20 business days of ordering.
JoyPicks offers buyers a 14-day change-of-mind return period in every country, and faulty, damaged, wrong or not-as-described items must always be resolved at no cost to the buyer.
Buyers can pay only by Visa, Mastercard or American Express via Stripe, Apple Pay or Google Pay on supported devices via Stripe, or PayPal. No instalment or buy now, pay later services are offered.
Seller enquiries: [email protected] with subject line Seller enquiry.

1. Our roles

If your listing is approved as an independent seller listing, you are the seller of record for that listing and the contract of sale is between you and the buyer.
You are responsible for your products, listings, dispatch, compliance, after-sales support, returns, refunds required by law or your seller terms, and communications relating to your sales.
HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks operates JoyPicks: the website, checkout, payment collection, marketplace tools and buyer-facing support systems including Buyer Protection.
You appoint us to market your products on JoyPicks, collect payment from buyers on your behalf through our checkout, communicate with buyers where needed, and administer claims, refunds, chargebacks and marketplace disputes under the Marketplace Seller Agreement.
If the site ever stops trading, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks remains responsible for orders already placed, refunds and claims to the extent required by law and our buyer-facing commitments. You must still fulfil your obligations for any independent seller orders, including returns, refunds, claims, recalls and compliance matters.

2. Eligibility and account

You must be a legally registered business or sole trader authorised to sell the products you list.
You must provide accurate, complete and current information about your business, beneficial ownership, contact details, dispatch locations, return arrangements and payout details.
You must complete any identity, business, tax, bank, product or compliance verification we reasonably require before approval or at any time afterwards.
You are responsible for activity on your seller account and must keep login credentials secure.
You must promptly update any information that changes, including legal name, trading name, authorised contact person, returns address, stock location and banking details.
Approval to sell is at our discretion. We may decline or pause onboarding where information is incomplete, products are unsuitable for the marketplace, or compliance requirements are not met.

3. What laws and standards must you follow?

When you sell on JoyPicks, you must comply with the laws and standards that apply to your business, your products and the countries you sell to. This includes the destination country, not only your home country.

Consumer law - you must not engage in misleading or deceptive conduct, false or misleading representations, unfair practices or hidden charges. You must not claim that a buyer's legal rights are excluded or limited.
Product safety - products must comply with applicable safety laws, standards, labelling rules, warnings, age grading, bans and recall requirements. You must keep evidence of compliance and provide it to us on request. See Product Safety.
Mandatory reporting and recalls - if you become aware of a safety incident, regulatory inquiry, recall, ban or serious risk involving a product you listed, you must tell us immediately and comply with any reporting or corrective action required by law.
Import, customs and biosecurity rules - you must ensure products can legally be imported into the destination country and are packaged and documented correctly.
Intellectual property - you must not list counterfeit, infringing or unauthorised goods, and you must cooperate with any investigation under our IP Policy.
Privacy and data protection - see section 11.

4. Tax, prices and duties

You are responsible for your own taxes, registrations, filings and reporting obligations in every jurisdiction that applies to your business.
Prices shown to buyers on JoyPicks are set and displayed through our marketplace systems in the buyer's selected currency, which may be their local currency, EUR or USD.
You must provide accurate pricing information and any tax information we reasonably require.
For buyer orders on JoyPicks, tax treatment shown at checkout applies. On JoyPicks, prices for buyers in the European Union, United Kingdom, Switzerland, Norway, Australia, New Zealand, Singapore, Japan, South Korea, Malaysia, United Arab Emirates, Saudi Arabia, Israel, South Africa, Brazil, Mexico and Chile include VAT/GST or the equivalent sales tax shown at checkout. Canada prices exclude tax and GST/HST is added at checkout according to the province. For the United States and all other countries, we do not charge sales tax or VAT unless shown at checkout; import duties, taxes or handling fees may be charged by customs or the carrier on delivery and are the buyer's responsibility.
You must not make statements in your listings that conflict with our checkout tax display or our Shipping Policy.
If a carrier asks a buyer to pay VAT or GST again on an order where checkout showed it as included, you must cooperate promptly with our investigation and provide documents we reasonably request.

5. How must listings be presented?

Listings must be accurate, complete and not misleading, including title, images, description, material composition, size information, colour, condition, quantity, price and dispatch location.
You must clearly and accurately state where an item ships from and your realistic handling time.
You must include all required warnings, care instructions, safety information and compliance details.
You may use only content, trade marks, images and other material that you own or are authorised to use.
You must not list products prohibited by our Prohibited Items policy.
You must not use fake reference prices, misleading discounts, false scarcity claims, fake reviews, paid reviews or incentivised reviews. Reviews must not be manipulated, and reviews are not edited to change their meaning. See Review Guidelines.
You must keep stock accurate so buyers cannot order items that are unavailable.
You must not state or imply that you offer payment methods, shipping upgrades, guarantees or brand authorisations that are not actually available through JoyPicks.

6. Where can you sell and how must orders be shipped?

You may sell only to destinations enabled by JoyPicks. JoyPicks currently delivers to 222 countries and territories shown in the "Ship to" list in the site header.
We do not deliver to mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria or Cuba.
You must dispatch each order within your stated handling time.
On JoyPicks, buyer-facing shipping is free to every country and territory we ship to, with no minimum spend. You must not ask the buyer for extra shipping payment after checkout.
Buyer orders on JoyPicks are usually dispatched within 1-5 business days and usually arrive within 7-20 business days of ordering, although remote destinations, customs checks, public holidays and peak periods can take longer. These are estimates, not guarantees.
You must upload valid tracking when available and provide dispatch information we reasonably request. Tracking is normally sent to the buyer when the order is dispatched.
If one buyer order contains items from multiple stores, it may arrive in separate parcels. You must cooperate with us where split fulfilment applies.
If you cannot fulfil an order, you must notify us immediately so it can be cancelled before dispatch and the buyer refunded in full.
Orders must only be sent to the delivery address provided through JoyPicks.
If an order has not arrived 30 business days after ordering, or by the latest estimate shown to the buyer if later, you must cooperate promptly in an investigation and, if required by us, provide a replacement or fund a full refund. If an item is damaged in transit, you must provide a replacement or fund a full refund.

7. What returns and remedies standards apply?

You must comply with the returns and remedies standards required on JoyPicks and with all mandatory consumer rights that apply.
JoyPicks offers a 14-day return period for every customer in every country. A buyer may notify us within 14 days of receiving the item that they are withdrawing from the purchase without giving a reason, then return the item within 14 days of that notice, unused, with tags and original packaging.
For change-of-mind returns accepted under this policy, the buyer pays the return postage to the return address provided, which may be overseas. You must provide a workable return solution consistent with the Marketplace Seller Agreement.
Refunds for accepted withdrawal or change-of-mind returns are made to the buyer's original payment method, in the currency paid, within 14 days of receipt of the returned item or proof of posting. We may reduce the refund if the item has been used more than necessary to inspect it.
The following are not returnable for change of mind: underwear, swimwear and lingerie with the hygiene seal removed after delivery, pierced earrings, and items made to the buyer's specification.
Faulty, damaged, wrong or not-as-described items must always be resolved at no cost to the buyer. Depending on the circumstances, this may be by repair, replacement or refund, and we may require you to pay return costs or allow the buyer to keep the item.
Statutory rights apply in addition to marketplace policy, including rights under laws such as the Australian Consumer Law, New Zealand's Consumer Guarantees Act, the UK Consumer Rights Act 2015 and, where applicable, the legal guarantee of conformity in the EU.
You must respond promptly to customer service issues and Buyer Protection matters. If a claim is decided in the buyer's favour, you authorise us to refund the buyer and recover the amount from sums otherwise payable to you.
Buyer Protection claim windows on JoyPicks are: item not received, from the latest estimated delivery date until 30 days after it; item not as described or faulty, within 30 days of delivery. Mandatory legal rights continue beyond those windows where the law provides them.

See our buyer-facing Returns Policy and Buyer Protection policy.

8. Fees

JoyPicks charges marketplace fees as set out in your onboarding documents, fee schedule or seller dashboard. These may include a commission on each sale and fees for optional services you choose to use.

We may change fees by giving reasonable notice, usually at least 30 days for material changes. Changed fees apply to sales made after the change takes effect unless the full Marketplace Seller Agreement says otherwise.

9. How are buyer payments and seller payouts handled?

Buyers pay at checkout using the payment methods available on JoyPicks: Visa, Mastercard and American Express cards processed by Stripe; Apple Pay and Google Pay on supported devices via Stripe; and PayPal.
JoyPicks does not offer buy now, pay later or instalment services. There is no Afterpay, Zip, Klarna, Humm, Latitude, PayPal Pay in 4 or PayPal Credit, and buyers cannot pay by bank transfer, cash, cheque, cryptocurrency or third-party gift cards.
Payment is taken when the buyer places the order.
HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks does not store full card numbers. Card processing is handled by PCI DSS certified providers including Stripe.
You must not ask for or accept payment from a buyer outside JoyPicks for an order placed on JoyPicks.
Payout timing, reserve arrangements, deductions, minimum payout thresholds and any hold periods are set out in the full Marketplace Seller Agreement or your seller dashboard.
We may deduct from amounts payable to you any marketplace fees, refunds, chargebacks, reversals, dispute costs or other amounts you owe us under the Marketplace Seller Agreement.
You are responsible for bank charges, foreign exchange costs or payout provider fees charged to you by your own financial institution or provider.

10. Suspension and termination

We may remove listings, restrict selling privileges, hold payouts, suspend access or close your seller account if, for example:

you breach the Marketplace Seller Agreement, our policies or the law
you provide false, incomplete or outdated information
you sell unsafe, banned, recalled, prohibited, counterfeit or infringing products
your operational performance falls below required standards, such as late dispatch, high cancellation rates, poor tracking, unresolved claims or repeated buyer complaints
we reasonably suspect fraud, abuse, security issues or other conduct that creates risk for buyers, us or other users
we are required to do so by law, a regulator, a court, a payment provider or another service provider

Where reasonable, we will tell you the reason and may give you an opportunity to remedy the issue. You may stop selling or close your seller account in accordance with the full Marketplace Seller Agreement, but you must still fulfil or resolve existing orders and meet obligations relating to returns, refunds, claims, chargebacks, recalls and legal compliance.

11. How must buyer information be handled?

Buyer information is provided to you only as needed to fulfil orders, provide after-sales support, handle returns or comply with the law. You must:

use buyer personal information only for those purposes
keep it secure and confidential
not use it for direct marketing unless the buyer has separately and lawfully agreed
not sell it, disclose it unnecessarily or use it for unrelated profiling
delete or de-identify it when no longer needed, unless the law requires longer retention

You must comply with all privacy laws that apply to you and your handling of buyer data. Our buyer-facing Privacy Policy explains how HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks handles personal information as data controller for JoyPicks. It includes compliance with the Australian Privacy Act, the EU GDPR and UK GDPR, and applicable US state privacy laws. Where required by law, international data transfers must be protected by appropriate safeguards.

12. Liability and indemnity

You are responsible for losses, claims, fines, penalties, costs and expenses arising from your products, listings, fulfilment, returns handling, legal non-compliance or breach of the Marketplace Seller Agreement, to the extent caused by you. You agree to indemnify HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks against those amounts to the extent permitted by law. Our liability to you is limited to the extent permitted by law and as stated in the full Marketplace Seller Agreement.

13. Changes and governing law

We may update seller terms and related policies from time to time. We will give reasonable notice of material changes unless a change is required sooner for legal, security, fraud-prevention or operational reasons.

The Marketplace Seller Agreement is governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, subject to any mandatory rights you may have under applicable law.

Contact

Questions about selling on JoyPicks or this agreement can be sent to [email protected] with the subject line Seller enquiry.