Sell on JoyPicks
Last updated: 5 October 2026
JoyPicks is operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, based in Melbourne, Victoria, Australia. For seller enquiries, email [email protected] with the subject line Seller enquiry. We usually answer emails within one business day.
At a glance
- Who runs JoyPicks: HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, Melbourne, Victoria, Australia.
- Current seller status: today, every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks.
- Where buyers are: we deliver to 222 countries and territories, except mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria and Cuba.
- How buyers pay: Visa, Mastercard and American Express via Stripe; Apple Pay and Google Pay on supported devices via Stripe; PayPal.
- What we do not offer: no buy now, pay later or instalment services, and no bank transfer, cash, cheque, cryptocurrency or third-party gift cards.
- How to apply: email [email protected] with the subject line Seller enquiry.
What is JoyPicks and who is the seller today?
JoyPicks is an international online fashion marketplace operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. Today, every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. Our stores group the ranges of our supply partners, and orders for products sold by us are sent directly to the buyer by the relevant supply partner.
The contract of sale for current listings is with HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. We handle customer service, delivery problems, returns and refunds for those orders.
If a listing is ever sold by an independent seller, that seller will be clearly named on the listing before the buyer places the order and will be the seller of record for that listing. Our Buyer Protection will still apply.
Why sell on JoyPicks?
- Worldwide reach - reach shoppers across the countries and territories we serve from one marketplace.
- Local currencies - buyers can shop in their local currency, EUR or USD using the Ship to / currency selector in the site header.
- We run the checkout - JoyPicks handles the storefront, checkout and payment collection.
- Clear customer policies - buyers can see our Shipping Policy, Returns & Refunds Policy, Buyer Protection and Payments pages before they buy.
- Transparent delivery expectations - buyers see their destination country, currency and estimated delivery timing at checkout before they pay.
- Operational support - for products sold by us, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks handles customer service, delivery issues, returns and refunds. If we approve independent sellers, they must cooperate with these processes and meet our standards.
Which countries can listings be sold to?
We deliver to 222 countries and territories shown in the Ship to list in the site header. We do not deliver to mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria or Cuba.
Approved sellers must be able to fulfil orders lawfully and reliably to the countries they choose to serve and must comply with any export, customs, sanctions and product restrictions that apply to their products and destinations.
How do buyers pay on JoyPicks?
Buyers on JoyPicks can pay by Visa, Mastercard and American Express cards processed by Stripe, Apple Pay and Google Pay on supported devices via Stripe, and PayPal.
We do not offer buy now, pay later or instalment services. In particular, we do not offer Afterpay, Zip, Klarna, Humm, Latitude, PayPal Pay in 4 or PayPal Credit. We also do not accept bank transfer, cash, cheque, cryptocurrency or third-party gift cards.
Payment is taken when the order is placed. We never store full card numbers; card payments are processed by Stripe, which is PCI DSS certified.
Who can apply to sell?
We welcome applications from legally registered businesses that can supply compliant fashion products to customers in the countries they want to serve. Sellers may ship from their own warehouse or arrange direct fulfilment, provided they can meet our service, legal and compliance standards.
All sellers must:
- be a legally registered business in their country and provide accurate business, ownership and contact details
- comply with the laws, regulations and product standards that apply where their products are made, stored, advertised and sold
- meet all applicable product safety, labelling, recall and consumer protection requirements
- meet any tax, customs and registration obligations that apply to their business
- only offer products that are genuine, safe and allowed under our Prohibited & Restricted Items policy
- provide accurate listings, including materials, sizing, care information, images, country of dispatch and any required warnings
- be able to dispatch orders on time and provide valid tracking
- be able to support returns, refunds and remedies for faulty, damaged, wrong or not as described items
- follow our policies, including Product Safety & Recalls, Intellectual Property & Counterfeit Reporting, Reviews & Community Guidelines and Seller Terms
How does selling on JoyPicks work?
- Apply - email us with details about your business, products and fulfilment model.
- Verification - we review your application and may ask for business registration documents, identity checks, product information, safety and compliance evidence, and fulfilment details.
- Approval and setup - if approved, you accept the Seller Terms, complete onboarding and provide your payout and operational details.
- List products - create accurate listings with clear photos, full descriptions, sizing information, required warnings and dispatch details.
- Sell and fulfil - when an order is placed, payment is taken at checkout. You must dispatch within your stated handling time and upload valid tracking.
- Support after the sale - you must cooperate with customer service, returns, refunds, disputes, delivery investigations and any safety or compliance issues.
- Receive payouts - if we approve independent sellers, payouts, commissions, deductions and any reserve arrangements will be set out during onboarding and in the Seller Terms.
What customer standards must approved sellers meet?
You must understand how the customer experience on JoyPicks works and be able to support it.
For buyers, we currently offer free shipping to every country we ship to, with no minimum spend. Orders are usually dispatched within 1-5 business days and usually arrive within 7-20 business days of ordering. Remote destinations can take longer, and customs checks, public holidays and peak periods can add time. These are estimates, not guarantees. Tracking is emailed when the order is dispatched. Orders from multiple stores may arrive in separate parcels.
Our buyer-facing policies also include 14-day returns for every customer in every country, subject to the stated conditions and hygiene exclusions, plus no-cost remedies for faulty, damaged, wrong or not as described items. Approved sellers must be able to support these standards and any statutory rights that apply in the countries they sell to.
Please read our Returns & Refunds Policy, Buyer Protection, Shipping Policy and Terms of Service.
What are your responsibilities if you become an independent seller?
If you are approved as an independent seller, you will be responsible for the products you list and for meeting your legal obligations as seller of record for those listings. This includes product quality and safety, accurate listings, lawful marketing, fulfilment, returns, refunds, and honouring buyers' statutory rights in the countries you sell to.
You must also respond promptly to requests for information about orders, returns, complaints, claims, chargebacks, product safety issues, recalls or legal compliance. We may suspend, remove or reject listings or seller accounts that do not meet our standards, our policies or applicable law.
What fees apply?
If we approve an independent seller account, the fees that apply will be disclosed during onboarding and confirmed before any listing goes live. Any commission, payout timing, deductions, optional service fees and notice period for future fee changes will be set out in the seller documentation you are asked to accept.
Please do not rely on this page alone for commercial terms. Binding terms for approved sellers are in the Seller Terms and any fee schedule we provide to you.
How do taxes, VAT/GST and customs work?
Approved sellers must understand and support the tax and customs settings used on JoyPicks.
- European Union, United Kingdom, Switzerland, Norway, Australia, New Zealand, Singapore, Japan, South Korea, Malaysia, United Arab Emirates, Saudi Arabia, Israel, South Africa, Brazil, Mexico and Chile
What buyers are shown: Prices include VAT/GST or the equivalent sales tax, shown at checkout
What sellers must be ready for: Products, values, paperwork and fulfilment must support tax-inclusive sales where required - Canada
What buyers are shown: Prices exclude tax; GST/HST is added at checkout according to the province
What sellers must be ready for: Order information and fulfilment must support checkout tax collection - United States and all other countries
What buyers are shown: We do not charge sales tax or VAT
What sellers must be ready for: Buyers may have to pay import duties, taxes or handling fees on delivery, and sellers must provide accurate customs information
If a carrier asks a buyer to pay VAT/GST again on an order where it was included in the price, the buyer is asked to contact us before paying. Approved sellers must cooperate with any investigation and provide documents we reasonably request.
How do refunds and order cancellations work?
Orders can be cancelled free of charge until they have been dispatched. After dispatch they can no longer be cancelled.
If a price or product detail is obviously wrong, we may cancel the order and refund it in full before dispatch.
Refunds are returned to the original payment method. Once issued, they usually appear within 3-10 business days.
Approved sellers must cooperate with cancellation, refund and dispute handling processes, including cases involving faulty, damaged, wrong or not as described items.
How do reviews work?
We do not allow fake, paid or incentivised reviews, and reviews are not edited to change their meaning. Approved sellers must not attempt to manipulate ratings, reviews or buyer feedback.
How do I apply?
Email [email protected] with the subject line Seller enquiry and include:
- your business name, country of registration and registration number
- a contact person, email address and contact number
- your website and any existing online sales channels, if any
- the product categories you want to sell and an estimate of the number of products
- where your stock ships from and your usual handling and delivery times for the countries you want to serve
- your returns address or returns process for buyers
- details of your product compliance, safety testing or certifications where relevant
We may decline applications at our discretion, including where a business, product range, fulfilment model or compliance record is not suitable for JoyPicks.
What law applies?
This page and seller participation on JoyPicks are governed by the law of Victoria, Australia, without taking away the mandatory consumer protections of the buyer's own country where those protections apply.
If JoyPicks ever stops trading, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks remains responsible for orders already placed, refunds and claims relating to orders sold by us.