Terms of Service

Last updated: 5 October 2026

At a glance

JoyPicks at joypicks.com is operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, based in Melbourne, Victoria, Australia.
Today, every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. If a listing is ever sold by an independent seller, that seller will be named on the listing.
Orders can be cancelled free of charge until dispatch. After dispatch, cancellation is no longer possible, but return rights may still apply.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal only. We do not offer buy now, pay later or instalments.
Delivery is free to every country and territory we ship to. Orders are usually dispatched within 1-5 business days and usually arrive within 7-20 business days of ordering.
All customers in all countries have 14 days after delivery to tell us they want to return an item for change of mind, then 14 days to send it back.
Contact us at [email protected] or +61 493 624 208, Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays.

These Terms of Service apply when you use JoyPicks at joypicks.com and when you place an order with us. By using the website or placing an order, you agree to these Terms. Please read them together with our Returns & Refunds Policy, Shipping & Delivery Policy, Payment Methods & Security, Privacy Policy, Buyer Protection policy and the other policies linked at the end of this page.

What's changed: these Terms were rewritten on 5 October 2026 to be clearer and more complete, and 14-day change-of-mind returns were introduced.

Who operates JoyPicks and how do I contact you?

JoyPicks is an international online fashion marketplace operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. We are based in Melbourne, Victoria, Australia. In these Terms, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is also called we, us and our.

Operator and seller: HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks
Location: Melbourne, Victoria, Australia
Email: [email protected]
Phone: +61 493 624 208 (within Australia: 0493 624 208)
Phone hours: Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays
Email response time: usually within one business day
International callers pay their own call charges

Please include your order number where relevant. You can use the email subject line to help us route customer service, orders, returns, privacy, intellectual property and seller enquiries.

You can also visit our About Us and Contact Us pages.

Who is the seller of record?

Today, every product on JoyPicks is sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. The stores on JoyPicks group the ranges of our supply partners, which are clothing manufacturers and wholesalers, mainly in China. Orders are sent directly to you by the relevant supply partner, but the contract of sale is with HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, not with the supply partner.

This means HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is responsible for customer service, delivery problems, returns, refunds and Buyer Protection for products we sell.

If a listing is ever sold by an independent seller instead of by us, that seller will be clearly named on the listing and will be the seller of record for that item. Our Buyer Protection will still apply. At present, all products are sold by us.

If JoyPicks ever stops trading, HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks remains responsible for orders already placed, refunds and claims.

Do these Terms affect my consumer rights?

No. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under consumer protection or other laws that apply to you and cannot lawfully be excluded or limited.

This includes, where applicable, rights under the Australian Consumer Law, New Zealand's Consumer Guarantees Act, the UK Consumer Rights Act 2015 and the 2-year legal guarantee of conformity in the European Union. Our policies apply in addition to those rights, not instead of them.

Who can use JoyPicks and what are my account responsibilities?

You must provide accurate, current and complete information when creating an account or placing an order, and keep it updated.
You are responsible for keeping your account credentials confidential and for activity carried out through your account.
You must tell us promptly at [email protected] if you believe your account has been used without permission.
You must be at least 18 years old, or use JoyPicks with the involvement and supervision of a parent or guardian.
We may suspend or close accounts that breach these Terms, are used for fraud or abuse, or put other users, us or our service providers at risk.

Where do you deliver, what currencies can I pay in, and what languages are available?

We deliver to 222 countries and territories listed in the Ship to menu in the site header. We do not deliver to mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria or Cuba.

Prices can be shown in your local currency, EUR or USD, depending on the option selected in the Ship to / currency menu. The amount charged is the amount shown at checkout in that currency.

Your card issuer or payment provider may charge its own currency conversion or foreign transaction fees. Those charges are set by your card issuer or payment provider, not by us.

JoyPicks is available in 33 languages. If a translated version of a policy differs from the English version, the English version applies to the extent the law allows.

How do listings, product information, prices and availability work?

We aim to ensure listings are accurate, clear and lawful, but occasional errors can happen.
Colours, textures and appearance may vary slightly depending on your screen, lighting and the nature of the product.
Products are subject to availability.
If a product detail, description or price is obviously wrong, we may cancel the order before dispatch and give you a full refund.
If we cannot supply an item you ordered, we may cancel that item or the order before dispatch and refund it in full.

Delivery is free to every country and territory we ship to, with no minimum spend.

How are taxes, VAT/GST and import duties handled?

European Union, United Kingdom, Switzerland, Norway, Australia, New Zealand, Singapore, Japan, South Korea, Malaysia, United Arab Emirates, Saudi Arabia, Israel, South Africa, Brazil, Mexico and Chile
How tax is handled: Prices include VAT, GST or equivalent sales tax, shown at checkout.
Canada
How tax is handled: Prices exclude tax. GST/HST is added at checkout according to the province.
United States and all other countries
How tax is handled: We do not charge sales tax or VAT. Your country's customs authorities or carrier may charge import duties, taxes or handling fees on delivery, and these are your responsibility.

If a carrier asks you to pay VAT or GST again on an order where it was included in the price, contact us before paying.

How do I place an order and when is the contract formed?

When you place an order, you are making an offer to buy the selected products from the seller of record shown on the listing.
You will receive an order confirmation email after you submit your order.
Payment is taken when the order is placed.
Your order remains subject to acceptance and availability.
If we accept your order, we will arrange dispatch.
If we cannot accept your order, we will notify you and refund any amount paid in full.

Orders containing products from different stores may be dispatched separately and arrive in separate parcels.

Can I cancel an order?

Yes. You can cancel an order free of charge until it has been dispatched. Email [email protected] with your order number as soon as possible.

After dispatch, the order can no longer be cancelled. However, your return rights may still apply under our Returns & Refunds Policy.

What payment methods do you accept?

We accept only the following payment methods:

Visa, Mastercard and American Express cards, processed by Stripe
Apple Pay on supported devices, via Stripe
Google Pay on supported devices, via Stripe
PayPal

We do not offer buy now, pay later or instalment services. This means we do not accept Afterpay, Zip, Klarna, Humm, Latitude, PayPal Pay in 4 or PayPal Credit.

We also do not accept bank transfer, cash, cheque, cryptocurrency or third-party gift cards.

We never store full card numbers. Card payments are processed by Stripe, which is PCI DSS certified.

Refunds are sent back to the original payment method and, once issued, usually appear within 3-10 business days.

For more information, see Payment Methods & Security.

How does shipping and delivery work?

Delivery area
What we offer: 222 countries and territories in the site header's Ship to list, excluding mainland China, Hong Kong, Macau, Taiwan, Russia, Belarus, North Korea, Iran, Syria and Cuba
Cost
What we offer: Free shipping to every country and territory we ship to, no minimum spend
Dispatch time
What we offer: Usually 1-5 business days
Delivery time
What we offer: Usually 7-20 business days from ordering
Tracking
What we offer: Emailed when the order is dispatched
Multiple stores
What we offer: Orders may arrive in separate parcels

Delivery times are estimates, not guarantees. Remote destinations can take longer, and customs checks, public holidays and peak periods can add time.

If your order has not arrived 30 business days after ordering, or by the latest delivery estimate shown to you, contact us at [email protected]. We will investigate and either send a replacement or provide a full refund.

If an item is damaged in transit, we will provide a replacement or a full refund.

Full shipping details are in our Shipping & Delivery Policy.

What are my return, refund and Buyer Protection rights?

We offer 14-day returns for every customer, in every country. You may withdraw from the purchase without giving a reason within 14 days of receiving the item by emailing us within that 14-day period. You must then send the item back within 14 days of telling us.

Returned items must be unused, with tags and original packaging. The buyer pays the return postage to the return address we provide, which may be overseas.

We refund the item price, and any delivery charge paid to us if one applied. Delivery is free, so in practice there is usually no delivery charge to refund. We issue the refund within 14 days of receiving the returned item or proof of postage, whichever is earlier. Refunds are made to the original payment method, in the currency paid.

We may reduce the refund if the item has been used beyond what is necessary to check it.

The following items are not returnable for change of mind for hygiene or customisation reasons:

underwear, swimwear and lingerie with the hygiene seal removed after delivery
pierced earrings
items made to your specification

If an item is faulty, damaged, wrong or not as described, you are always covered at no cost to you. Depending on the circumstances, we will provide a repair, replacement or refund, and we will pay the return cost or tell you not to return the item.

Buyer Protection claim windows are:

Item not received: from the latest estimated delivery date until 30 days after it
Item not as described or faulty: within 30 days of delivery

Your statutory rights continue beyond these Buyer Protection windows where the law provides that.

For consumers in the EU, EEA, UK, Switzerland and Norway, where applicable, the 14-day period is also the statutory right of withdrawal. It is counted from the day you, or someone you nominate, receives the last item in the order. You may exercise that right by email or by using the model withdrawal form on our Returns & Refunds Policy page. We will confirm receipt by email. We may withhold the refund until we receive the goods or proof they were sent. Refund amounts are the amounts paid in the order's currency, and any bank conversion differences are outside our control.

Please see our Returns & Refunds Policy and Buyer Protection policy for full details.

How must I use JoyPicks responsibly?

You must not:

break any law or infringe anyone else's rights when using JoyPicks
make fraudulent purchases, payments, refund claims, chargebacks or other misuse of our services
post false, misleading, unlawful or abusive content, including fake, paid or incentivised reviews
try to complete transactions outside JoyPicks to avoid our checkout or policies
interfere with the website or its security, including through scraping, automated access without permission, malware or unauthorised access attempts
harass other users, supply partners, independent sellers or our staff

How do reviews and user content work?

If you post reviews, questions, photos or other content on JoyPicks, you confirm that it is honest, accurate to the best of your knowledge and that you have the right to post it.

We do not allow fake, paid or incentivised reviews, and we do not edit reviews to change their meaning. We may remove content that breaches these Terms or our Reviews & Community Guidelines.

By posting content, you give us a non-exclusive, royalty-free licence to use, reproduce, display and communicate that content in connection with operating, promoting and improving JoyPicks and our services.

Who owns the intellectual property on JoyPicks?

The JoyPicks website, branding and content created by us are owned by or licensed to HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. Product listing content may also include material owned by our supply partners or, if applicable in future, independent sellers or their licensors.

You may not copy, reproduce, distribute or use our content for commercial purposes without permission, except as allowed by law. To report allegedly infringing content, please see our Intellectual Property & Counterfeit Reporting policy.

How do prohibited items and product safety rules apply?

Products listed on JoyPicks must comply with our Prohibited & Restricted Items policy and applicable product safety laws. If you see an unsafe product or need to report a recall or safety issue, please contact us and see our Product Safety & Recalls page.

How do you handle privacy and personal information?

HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is the data controller for personal information collected through JoyPicks. We handle personal information in line with our Privacy Policy and Cookie Policy, the Australian Privacy Act, the EU GDPR, the UK GDPR and applicable US state privacy laws such as the CCPA/CPRA.

Depending on the law that applies to you, our legal bases may include performance of a contract, legal obligations, legitimate interests and consent for marketing and non-essential cookies. Depending on where you live, you may have rights of access, rectification, erasure, restriction, portability, objection, and rights to know, delete or correct personal information, as well as the right to complain to a supervisory authority.

We do not sell personal information or share it for cross-context behavioural advertising in a way that requires an opt-out.

To fulfil orders, we disclose your name, delivery address, phone number and order details to the supply partner dispatching the item, mainly in China.

We also use service providers including Stripe, PayPal, our hosting and email providers in Australia, Cloudflare and Google for analytics and advertising, with consent where required for non-essential cookies or similar technologies.

International transfers are protected using appropriate safeguards such as standard contractual clauses where required by law.

What limits apply to liability?

Subject to your non-excludable rights:

we will provide our services with due care and skill
we try to keep JoyPicks available, secure and accurate, but we do not promise uninterrupted or error-free operation
to the extent permitted by law, we are not liable for losses that were not reasonably foreseeable or that result from events outside our reasonable control
where the law allows us to limit liability for failure to comply with a statutory guarantee relating to services, our liability is limited to supplying the services again or paying the cost of having them supplied again

Nothing in these Terms limits liability where the law does not allow that, including for fraud or for death or personal injury caused by negligence to the extent such liability cannot be limited.

Can these Terms change?

Yes. We may update these Terms from time to time, for example to reflect changes to the law, our services or our business operations. The latest version will always be posted on this page with the updated date.

Changes apply from the time they are posted for future use of the website and for future orders. Orders already placed remain governed by the Terms that applied when the order was placed, unless a change is required by law.

What law governs these Terms?

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them.

This does not take away any mandatory consumer protections you have under the laws of your own country.

General legal points

If any part of these Terms is found to be invalid or unenforceable, the remaining parts continue in effect.
If we delay enforcing a right, that does not mean we waive it.
These Terms, together with the policies linked from them, form the entire agreement between you and us about your use of JoyPicks and purchases made through it, except for any rights you have under applicable law.

Helpful links

How can I contact you about these Terms?

HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks
Location: Melbourne, Victoria, Australia
Email: [email protected]
Phone: +61 493 624 208 (within Australia: 0493 624 208)
Hours: Monday to Friday 9am-5pm Melbourne time (AEST/AEDT), excluding Victorian public holidays