Cookie Policy
Last updated: 5 October 2026
At a glance
- HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is the operator, seller and data controller for JoyPicks, based in Melbourne, Victoria, Australia.
- We use essential cookies to run joypicks.com, including cart, checkout, security and payment-related functions.
- We use preference, analytics and marketing cookies only with your consent where the law requires it.
- You can change your cookie choices later using the site's cookie settings tool where available, or through your browser settings.
- Questions about cookies or privacy: [email protected].
This Cookie Policy explains how HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, trading as JoyPicks, uses cookies and similar technologies on joypicks.com. HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is based in Melbourne, Victoria, Australia and is the operator and seller of JoyPicks. This policy should be read together with our Privacy Policy, Terms of Service and Contact Us page.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site recognise your browser or device and remember information about your visit. We also use similar technologies such as local storage, pixels, tags and scripts. In this policy, we refer to all of these technologies as cookies.
Some cookies are set by JoyPicks and some are set by service providers that help us operate the site, process payments, analyse performance, remember preferences, protect the website or measure advertising.
What types of cookies do we use?
Essential cookies
These cookies are necessary for joypicks.com to function properly and cannot generally be switched off in our systems. They are used to:
- keep the website secure and protect against spam, attacks, abuse and technical misuse
- remember the items in your cart and information needed during checkout
- process checkout and payments securely, including fraud-prevention and transaction security used by Stripe and PayPal
- maintain session integrity and support account-related features where available
- balance network traffic and help the site load safely and reliably
- remember your cookie choices
Without essential cookies, important parts of JoyPicks may not work, including the cart, checkout and some security features.
Preference cookies
These cookies remember choices you make so your experience is more consistent and convenient. For example, they may remember your selected country, shipping destination, currency, language or similar display preferences.
Analytics cookies
Analytics cookies help us understand how visitors use JoyPicks, such as which pages are visited, how users move through the site, where errors occur and which content or products are most useful. This helps us improve the website, product discovery, performance and customer experience. Where appropriate, we use aggregated, statistical or de-identified reporting.
Where the law requires consent, we only use non-essential analytics cookies if you accept them.
Marketing cookies
Marketing cookies help us measure the effectiveness of our advertising and, where permitted, show you more relevant ads for JoyPicks on other websites or platforms. They may also help us limit how often you see the same ad and understand whether advertising led to a visit or order.
We do not use marketing cookies to show advertising for other companies on JoyPicks. Where the law requires consent, we only use marketing cookies if you accept them.
What is the legal basis for cookies?
Where laws such as the EU GDPR, UK GDPR or similar local rules apply, we use essential cookies because they are necessary for the operation of the site or for steps you ask us to take, such as keeping your cart active, remembering your cookie choice or processing a payment.
We use preference, analytics and marketing cookies on the basis of your consent where that consent is required. You can withdraw or change your consent at any time. Changes apply going forward and do not affect processing already carried out before you changed your choice.
How long do cookies last?
- Session cookies last only while your browser session remains open and are usually deleted when you close your browser.
- Persistent cookies remain on your device for a set period or until you delete them. They help remember you or your preferences when you return.
Different cookies remain active for different lengths of time depending on their purpose. For example, a cookie that keeps your session secure may last only for the browsing session, while a cookie that remembers your language, currency or cookie choices may last longer.
How can I manage cookies?
- Use the cookie banner or settings tool: where available, you can accept or reject non-essential cookies and update your choices later.
- Adjust your browser settings: most browsers allow you to view, block, restrict or delete cookies. Check your browser's help pages for instructions.
- Check your device settings: your device operating system may offer privacy and advertising controls.
- Review advertising platform settings: some services let you control personalised advertising through your account settings.
If you block or disable essential cookies, parts of JoyPicks may not function correctly. For example, you may not be able to stay signed in where account features are available, add items to your cart or complete checkout securely.
Do cookies collect personal information?
Some cookies collect or are linked to information that may be personal information under applicable law, such as an IP address, online identifiers, browser information, device information, approximate location based on IP, browsing activity on joypicks.com, account identifiers where relevant and order-related session information.
HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks is the data controller for personal information processed through cookies on JoyPicks. We handle personal information in line with our Privacy Policy and applicable laws, including the Australian Privacy Act, the EU GDPR, the UK GDPR and applicable US state privacy laws such as the CCPA/CPRA.
Depending on where you are, and subject to legal conditions and exceptions, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, portability, objection to certain processing and withdrawal of consent for non-essential cookies. In some US states, you may also have rights to know, delete or correct personal information. We do not sell personal information or share it for cross-context behavioural advertising in a way that requires an opt-out under those laws.
Which third parties may set or process cookie-related data?
We use service providers to support the operation of JoyPicks. Those providers may set their own cookies or similar technologies when you use our site or certain features on it. For example:
- Stripe and PayPal may use cookies or similar technologies to support secure payment processing, fraud prevention and transaction integrity. We accept Visa, Mastercard and American Express cards through Stripe, Apple Pay and Google Pay on supported devices through Stripe, and PayPal. We do not offer buy now, pay later or instalment services.
- Cloudflare may use cookies or similar technologies for security, bot management and website performance.
- Google may use cookies or similar technologies for analytics or advertising, but only with consent where required.
- Our hosting and email providers in Australia may process related technical data needed to operate the website and communications.
Third-party cookies are governed not only by this policy but also by the relevant third party's own privacy or cookie practices.
Are cookie-related data transferred internationally?
Yes. To provide our website and services, cookie-related information may be processed in countries outside your own, including Australia, the United States and other countries where we or our service providers operate. Where the law requires it, we use appropriate safeguards for international transfers, such as standard contractual clauses.
To fulfil orders, we also disclose name, delivery address, phone number and order details to the supply partner sending the item, mainly in China, as explained in our Privacy Policy. That order-sharing is separate from cookie use but forms part of how JoyPicks operates.
How does this policy relate to the rest of the site?
JoyPicks is an international online fashion marketplace operated by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks. Today, all products on JoyPicks are sold by HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks, and HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks handles customer service, delivery problems, returns and refunds. For more about who we are and how the site works, see About Us. For information about shipping, returns, payments and your buyer protections, see our Shipping Policy, Returns Policy, Payments and Buyer Protection pages.
What if this policy changes?
We may update this Cookie Policy from time to time if the cookies we use change, if our services change, or if legal or regulatory requirements change. The current version will always be published on this page with the latest update date shown at the top.
These pages were rewritten on 5 October 2026 to be clearer and more complete.
How do I contact you about cookies or privacy?
If you have questions about cookies, privacy or your data rights, contact HYGGO PTY LTD (ABN 26 680 569 653), trading as JoyPicks at [email protected]. Please use the subject line Privacy request so we can route your enquiry quickly. We usually answer emails within one business day.